Shipping Policy

MasterCase Canada sells by the case from independent Canadian vendors, and each vendor ships their own product. This Shipping Policy explains what you pay for shipping, where we deliver, and how long orders take. If anything is unclear, contact us at support@mastercase.ca.

WHO WE ARE AND HOW TO REACH US

MasterCase Canada is operated by MasterCase Wholesale Inc., a company incorporated in British Columbia, Canada.

Customer Support
Email: support@mastercase.ca
Mailing Address: 1281 Johnston Road, White Rock, B.C. V4B 3Y9, Canada

We respond to all support inquiries within 2 business days.

HOW SHIPPING IS PRICED

Most products. MasterCase includes the first $35 of shipping on every case. Anything above $35 is calculated and shown at checkout before you pay.

Frozen products. Frozen cases travel in insulated cold-chain packaging on a faster service, which costs considerably more than regular parcel shipping and varies widely by destination. MasterCase includes the first $40 of shipping on every frozen order. Anything above $40 is calculated at checkout and shown to you before you pay. Frozen shipping is never estimated after the fact and never billed later.

WHERE WE SHIP

We deliver to addresses across Canada, including PO boxes where the carrier permits.

Frozen products are the exception. Because a frozen shipment has to reach you inside a fixed cold-chain window, frozen products are available only in a limited set of provinces. Every frozen product page and product tile shows where that product can be delivered, and the list will grow as we add cold-chain routes.

WHEN ORDERS SHIP

Most products. Vendors ship within 3 business days of your order. Typical delivery is 3 to 7 business days after shipping.

Frozen products. Frozen orders ship on set days, not on demand. Each frozen vendor has its own ship day and its own order cutoff, and both appear on the product page. An order placed after the cutoff ships on that vendor's next ship day. Frozen orders typically arrive 3 to 4 days after shipping, packed with dry ice.

MULTIPLE VENDORS IN ONE ORDER

Because each vendor ships their own cases, an order containing products from more than one vendor arrives in more than one delivery, on different days. You are not charged more for this.

RECEIVING A FROZEN DELIVERY

Frozen orders need to be brought inside and frozen promptly. Please use an address where someone can receive the delivery. A frozen order that is refused, or that is returned because the address was wrong or nobody was available to receive it, cannot be resold and is not refundable. Full terms are in our Return Policy.

TRACKING

You will receive a tracking number by email as soon as your case ships. Orders from more than one vendor generate more than one tracking number.

ADDRESS ACCURACY

Please check your delivery address before completing your order. We cannot change an address once a case has shipped, and a redirected or returned shipment may incur carrier charges.

YOUR CONSUMER RIGHTS

This Shipping Policy does not limit any non-waivable consumer rights you may have under Canadian federal or provincial law. If your order has not arrived within 30 days of the confirmed ship date, you are entitled to cancel and receive a full refund. Those terms, and how to make a claim, are set out in our Return Policy.

CONTACT

MasterCase Canada, Customer Support
Email: support@mastercase.ca
Mailing Address: 1281 Johnston Road, White Rock, B.C. V4B 3Y9, Canada

We respond to all customer support inquiries within 2 business days.